Privacy Policy

1. Introduction

At KMD (London) Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, including our website, property management services, and lettings.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, address, phone number, email address, and other contact details.
• Financial Information: Bank account details, credit or debit card information, and payment history.
• Property Information: Details about the properties you own or rent, including addresses, property features, and lease agreements.
• Usage Data: Information about your interactions with our website and services, including IP address, browser type, and usage patterns.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: To manage property lettings, process payments, and communicate with you regarding your property or rental.
• To Improve Our Services: To understand how you use our services and enhance your experience.
• To Send Communications: To provide you with updates, marketing materials, and other information related to our services, with your consent where required.
• To Comply with Legal Obligations: To meet regulatory and legal requirements.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that assist us in delivering our services, such as payment processors and maintenance providers, under strict confidentiality agreements.
• Legal Authorities: If required by law, or to protect our rights, property, or safety, or that of our clients or others.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no data transmission or storage system can be guaranteed to be completely secure.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectify: Request correction of any inaccurate or incomplete information.
• Erase: Request the deletion of your personal information, subject to legal or contractual obligations.
• Object: Object to the processing of your data for certain purposes.
• Restrict: Request the restriction of processing your personal information.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website may use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us understand your preferences and improve our services. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

KMD (London) Ltd
Bryant House, Bryant Rd, 

Rochester, ME2 3EW
kathryn@kmdlondon.co.uk
10. Updates to this notice

From time to time we may need to make changes to this notice, for example, as the result of changes to law, technologies, or other developments. We will provide you with the most up-to-date notice and you can check our website periodically to view it.

This notice was last updated September 2024.